FAQ | Mugwort Designs

faq

SHIPPING

Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.

We offer free tracked shipping within North America. If you would like to upgrade to a faster shipping option please contact us.

Canada: 7-10 business days

United States: 7-10 business days
Europe: 10-12 business days
Australia, New Zealand and Oceania: 10-12 business days
Asia Pacific: 10-14 business days

Actual delivery time varies and will depend on the shipping method you choose. COVID + global supply chain issues may cause delays in some cases. While we are not responsible for shipping delays, please contact us if you are concerned about your order. We will be happy to help in whatever way we can.

Due to the high cost of international shipping, international orders have the option for free untracked shipping or paid tracked shipping. Please contact us if you have any questions regarding international orders.
We are unable to ship stretched canvases outside of North America. Any canvas orders outside NA will have to be shipped rolled. Please contact us to discuss your options.

RETURNS

We accept returns and exchanges;

We accept cancellations prior to shipment only

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy

We are committed to protecting your personal data and privacy. Any personal and transactional data that we obtain through user registration, contact form submissions and sales (including names, addresses, purchase information and e-mails) as well as any transactional and technical data we collect (including analytics data, IP addresses, and cookies) are used strictly for the enhancement of the user experience and will never be distributed. We employ full end-to-end encryption as well as advanced security and firewall measures to keep all of our collected data safe. We use the following reputable third party services to facilitate transactions, shipments and analytics ; Paypal, Stripe, ShipStation, and Google. Please Feel free to contact us with any inquiries or requests regarding your privacy rights.

LICENSING

Please contact us with any inquiries regarding the licensing of content for commercial and/or promotional purposes.

commission

Please contact us with any inquiries regarding the commission of original content.
Click Here to view my portfolio of commissioned works.

Legal

All content contained on this site is the registered copyright of Mugwort Designs and protected by international law. We encourage the non-commercial distribution of this content (ex. social media, blogs, etc.) within the following frameworks; content is un-edited, signatures/logos remain visible, credit is provided, and links to our website and/or social media channels are provided. Please do not use any of this content for any commercial and/or promotional purposes (ex. marketing, branding, sales, etc.) without consent.